Last updated: March 9, 2026. This policy applies to digital purchases made for MapleWood services.
1. Digital Product Nature
MapleWood store items are digital goods/services (for example ranks, perks, or virtual benefits). Delivery is usually automatic after successful payment confirmation.
2. Standard Refund Position
Because digital benefits may be delivered and usable quickly, refunds are limited once access is granted, except where mandatory law provides otherwise.
3. EU/EEA Withdrawal Context (Where Applicable)
For consumers in jurisdictions that provide a cooling-off right for distance contracts, digital content exceptions may apply once performance begins with required acknowledgements and consent.
If mandatory local law grants a right that conflicts with this policy, local mandatory law prevails.
4. Cases That May Qualify for Review
- Duplicate billing or confirmed payment gateway errors.
- Successful payment with no delivery caused by unresolved technical failure.
- Incorrect package assignment due to verifiable platform error.
5. Common Non-Refundable Situations
- Change of mind after correct digital delivery.
- Account sanctions resulting from rule violations.
- Misunderstanding package descriptions where listing information was accurate.
- Temporary downtime, maintenance, or events outside reasonable operational control.
6. Chargebacks and Fraud Handling
Unauthorized or abusive chargebacks may lead to temporary restrictions or permanent store/server enforcement while investigation is ongoing. Disputes also follow Tebex and payment-provider rules.
7. How to Submit a Refund/Review Request
Contact MapleWood through official channels and include:
- Transaction/order ID and purchase date.
- Minecraft username used at checkout.
- Clear description of the issue and supporting evidence.
8. Review Timeline and Outcomes
Response times vary by payment verification and provider processing. Outcomes may include correction of delivery, partial/full refund where applicable, or denial with reason.
9. Policy Changes
This policy may be updated as legal requirements or payment processes evolve. The latest version published on this page applies.