Last updated: March 9, 2026. This policy describes how personal data is handled across MapleWood services.
1. Who This Policy Applies To
This policy applies to users of MapleWood services, including the website, game server, store, and support/community channels.
2. Categories of Data We Process
- Account identifiers: Minecraft username, UUID (if available), session identifiers.
- Technical and security data: IP-related logs, device/browser metadata, anti-abuse signals.
- Store and transaction data: package identifiers, purchase timestamps, order references, payment status metadata.
- Support/moderation data: tickets, reports, chat moderation context, enforcement records.
3. Purposes of Processing
We process data to operate services, deliver purchases, maintain security, prevent fraud and abuse, provide support, enforce rules, comply with legal obligations, and improve service reliability.
4. Legal Bases (Where Applicable)
- Contract necessity: service operation and purchase fulfillment.
- Legitimate interests: platform security, abuse prevention, moderation, operational analytics.
- Legal obligation: compliance with applicable legal/accounting requirements.
- Consent: optional cookies or processing that requires prior consent in your jurisdiction.
5. Data Sources
Data may come directly from you, from in-service actions, from connected providers (for example Tebex for payment events), and from automated security systems.
6. Data Sharing and Processors
We do not sell personal data. We may share limited data with processors or providers strictly needed for hosting, payment processing, anti-fraud, and service operations.
Third-party services (including Tebex and payment partners) process data under their own legal terms and privacy policies.
7. International Transfers
If data is processed outside your jurisdiction, we apply appropriate legal mechanisms required by applicable law (for example contractual safeguards where relevant).
8. Retention Periods
Data is retained only as long as required for service operation, security, legal, accounting, and dispute handling. Retention periods differ by data category and legal necessity.
9. Security
We use reasonable technical and organizational safeguards. No system is completely risk-free, but we continuously reduce risk through access controls, monitoring, and incident handling procedures.
10. Data Subject Rights
Where applicable, you may have rights to access, correct, erase, restrict, or object to processing, and to request portability. You may also withdraw consent where processing is consent-based.
To submit a request, contact MapleWood through official channels with enough detail to verify your identity and request scope.
11. Children's Data
Where required by law, use by minors requires parental/guardian consent. If we learn data was provided in violation of applicable children’s privacy law, we will take appropriate corrective action.
12. Automated Decision-Making
Security and moderation tooling may flag suspicious activity. Final enforcement actions may involve staff review depending on severity and available evidence.
13. Policy Changes
We may revise this policy as services, providers, or legal obligations evolve. The latest version published here is the version in force.
14. Contact
For privacy requests, legal inquiries, or rights requests, contact MapleWood through official channels and include your username and request details.